Health plans today are faced with the challenge of achieving outcomes as directed by numerous regulatory agencies. These outcomes are based on measures for quality, performance and member experience that influence the health plan Star rating. Currently, the emphasis is on the total member experience, a measure that was not a focal point in previous years. As such, the pressure is on health plans to create and deliver an optimal customer experience at every point in the member journey.

 

In this whitepaper, learn about the challenges health plans face and the solutions for each touchpoint in the member journey.